Inspection Policy
**APPLICABLE FOR GOODS PURCHASED DIRECTLY FROM VNM SIMULATION**
When receiving the goods, always carefully check to make sure the the right product(s) of the right quantity was delivered before receiving it (you should record a video during the process of opening the box to receive the goods) and inform the delivery person if you find any issues with your order. VNM Simulation., JSC will then assist with correcting errors, if any.
If unexpected problems arise on the Customer’s side, VNM Simulation., JSC will support flexible solutions in the following cases:
- Incorrect address
- Recheduling a delivery
- Force majeure cases such as natural disasters, traffic accidents,… VNM Simulation., JSC will assist on a case-by-case basis to ensure your rights are intact.